Author - Tom

TomTom is a gizmo-savvy guy, who has a tendency to get pulled into the nitty gritty details of technology. He attended UT Austin, where he studied Information Science. He’s married and has three kids, one dog and 2 cats. With a large family, he still finds time to share tips and tricks on phones, tablets, wearables and more. You won’t see Tom anywhere without his ANC headphones and the latest smartphone. Oh, and he happens to be an Android guy, who also has a deep appreciation for iOS.


Why Does Guest Experience Matter?

The coronavirus pandemic posed a serious challenge to the hospitality industry. However, you can get your restaurant back on its feet by offering a positive...


What is Call Center Occupancy?

Did you know that a call center is only as good as its occupancy rate? What is call center occupancy, you ask? Call center occupancy is a measure of the number...